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Regulations

TERMS AND CONDITIONS OF THE ONLINE STORE

“KONECKA.TRAVEL”

1. general provisions

  1. These terms and conditions, hereinafter referred to as the “Terms and Conditions”, set out the rules for the use of the online store located at the URL https://KONECKA.TRAVEL, hereinafter referred to as the “Store”.
  2. The store is operated by Anna Konecka Travel ul. I Armii Wojska Polskiego 19, 43-303 Bielsko-Biala, NIP: 6772502012, REGON: 526930772, registered in the Central Register and Information on Business Activity, hereinafter referred to as the “Administrator”.
  3. Store address and contact information: contact: konecka.travel@gmail.com mailing address: Anna Konecka Travel ul. I Armii Wojska Polskiego 19, 43-303 Bielsko-Biala.
  4. Each person should read the Terms and Conditions of the Store before using it.
  5. Making purchases in the Store requires the Customer to have an active and working email account.

2 Types and scope of activities of the Store

  1. Online sales of digital products are conducted through the Store.
  2. The subject of sale are electronic products placed on the Website, i.e. in ebook pdf format.
  3. The term “ebook” should be understood as an electronic publication in the form of a computer file, equivalent to the publication of content made in traditional forms (such as a book). Thanks to electronic mp3 recording technology, ebooks can contain – in addition to texts – graphics, sounds and animations, as well as interactive elements (such as hyperlinks).
  4. In order to properly use the purchased product in electronic ebook form, the installation of a program to handle the pdf file is required.
  5. The electronic product in ebook format is delivered by the Seller to the Service User via email, to the email address indicated by the User.

3. Personal data

  1. The Administrator of the Personal Data is Anna Konecka Travel ul. I Armii Wojska Polskiego 19, 43-303 Bielsko-Biala, NIP: 6772502012, REGON: 526930772,
    1. Only personal data provided voluntarily by the Client are collected. The data is processed for the purpose necessary to carry out the provisions of these Terms and Conditions, in particular:
      1. To conclude a contract of sale of the ordered goods,
      2. delivery to the customer of the goods for which the customer has placed an order ,
      3. issuance of a document confirming the sale transaction of goods,
      4. to record transactions in the Store’s computerized accounting system for the period required by law, and to store personal data in the computerized accounting system to provide a history of business transactions made by the Store,
      5. storing the Customer’s personal data in the Customer database.
  2. With additional consent given by the Customer, the collected personal data may also be used for promotional and marketing purposes, including, in particular, to present to the Customer the store’s commercial offer and other marketing information related to the Store.
  3. In the case of subscribing to a newsletter and agreeing to receive it in the process of registering or placing an order (agreeing to receive commercial information electronically), it is only necessary to provide an e-mail address for this purpose, to which commercial information from the Administrator will be sent. The Customer may unsubscribe from the sending of such information at any time by logging into his/her account in the Store or by clicking on the unsubscribe link located in the footer of each newsletter.
  4. The data provided during the ordering process is also processed by the following entities to the extent provided: name, address, phone, e-mail indicated as the delivery address is transmitted to shipping companies in the form of a shipping label/letter which is also a delivery order. They are forwarded to the indicated email address.
  5. The customer at any time has the right to access the content of his personal data and the right to correct it and request its deletion;
  6. The Administrator informs that the Client is not obliged to provide his/her personal data, however, refusal to provide such data will prevent the proper performance of the services specified in the Regulations and the benefits under the contract between the Store and the Client.
  7. The collected data are carefully protected in accordance with applicable regulations. The administrator makes every effort to ensure that the stored data is provided with an appropriate degree of security.
  8. The Store uses cookies. When a Customer visits the Store’s website, the Store’s system sends at least one cookie file to the Customer’s computer to uniquely identify the browser. The Store’s server automatically logs the information sent by the Customer’s browser when viewing the sites. Server logs may include information such as network request, IP address, browser type and language, date and time the request was sent. This information allows us to improve the quality of our service by identifying and storing Customer preferences and tracking trends, such as the ways in which our site is searched. The Customer can prohibit receiving cookies, thus remaining anonymous, although by not allowing cookies to be registered, the Store will not be able to identify the Customer or their preferences. Detailed information about cookies is contained in the Cookies Policy available in the Cookies tab.
  9. The Store informs Customers that the services offered through the Store are provided via the public Internet network. In connection with the above, the Store draws the Customers’ attention to the fact that using the Store’s services may involve the risk of interference by third parties in the transmission of data sent via the Internet between the Store and the Customer.
  10. Information about the rules and methods of recording, securing and making available by the Store to the other party the content of the concluded contract:
    1. Recording, securing and making available the content of the concluded agreement is done by sending an appropriate e-mail message after the conclusion of the Sales Agreement.
    2. Recording, securing and making available the content of the concluded Sales Agreement is done by sending to the Customer the content of the concluded Agreement to the e-mail address provided or by providing the Customer with the Order specification and the proof of purchase.
    3. The content of the concluded contract is additionally recorded and secured in the Service Provider’s ICT system and made available at any request of the Client.
  11. Details of the processing of personal data are described in the privacy policy (link).

4 Technical requirements

  1. For proper and uninterrupted use of the Store, the Customer’s station/end device should meet the following minimum technical requirements:
    1. active internet connection,
    2. Processor 800 MHz or higher specifications, RAM at least 1024 MHz.
    3. Operating system at least Windows XP or later.
    4. enabled acceptance of cookies and Java Scripts.
    5. The store is not obliged to provide the above equipment and/or software.
    6. Installation of the software referred to in paragraphs 1 and 2 is subject to a separate license agreement between the customer and the licensor.
    7. The store’s website is adjusted to a screen resolution of 1024×700.

5 Rules for making purchases

  1. Information provided on the Store’s websites, including information about the presented products, and in particular their descriptions, technical and performance parameters and prices, is an invitation to conclude a contract, within the meaning of Article 71 of the Civil Code.
  2. The store, before confirming the purchase, provides the customer with the following information:
    1. accurate description of the product in question and its features;
    2. the total price of the ordered products, including taxes, as well as transportation, delivery or postal fees, and a summary of the total amount of the order with the selected delivery option
    3. concerning the method and time of payment
    4. concerning the manner and timing of the entrepreneur’s performance.
    5. Making a purchase of a Product requires registration in the Store
  3. Placing an order is done using a form, available on the store’s website with a button with the inscription-“I order with obligation to pay” under/near the description of a given product, or in the summary of the list/shopping basket, where the customer provides the following data:
    1. Name and/or company name
    2. Email address
    3. Phone number
    4. Country
    5. Shipping address details
    6. Account name and password (For first time purchase)
    7. Notes to the order (E.g. Invoice details)
  4. The customer places an order after reading the information specified in the content of the store’s Terms and Conditions and the information indicated in paragraph 2, which will be displayed electronically in the last step of filling out the electronic form preceding the expression of the will to be bound by the contract by clicking the “I order with obligation to pay” button. After reading the collected information specified for the Customer’s order,
  5. The customer expresses his will to be bound by the contract by pressing the button “I order with obligation to pay”
  6. All prices displayed on the Store’s pages are in Polish zloty. The price displayed in the summary of the shopping cart before placing an order includes shipping costs according to the option selected by the Customer.
  7. An order is considered to be accepted for processing after the Store confirms acceptance of the order placed by the Customer.
  8. Confirmation of order acceptance is sent automatically after the order is placed by the customer;
  9. The Store may withhold acceptance of an order if it has doubts about the accuracy or reliability of the data indicated by the Customer in the registration form. In this case, the Store will immediately contact the Customer in order to clarify the doubts in question.
  10. In case of unavailability of some of the products included in the order, the customer is immediately informed about it. The customer decides whether the order is to be fulfilled partially or cancelled in full.
  11. The Customer and the Store are bound by the price of the Product in effect at the time of placing an order for it.
  12. The following payment methods are honored in the Store:
    1. simple wire transfer,
    2. Przelewy24 electronic payment system (Credit cards, online transfers, postal print)
    3. apple pay and google pay
  13. The deadline for payment is 5 days from the receipt of confirmation of acceptance of the order for processing by the store.
  14. The contract is considered to be concluded upon confirmation of acceptance of the order in the case of selection of cash on delivery or upon payment by the Customer, after receipt of confirmation of acceptance of the order for processing.
  15. The ordered goods are shipped the next business day:
    1. from the posting of the amount due for the product if you choose to pay in advance,
  16. Along with the product, the Store sends an information form (instruction on withdrawal from the contract) and a form on withdrawal from the contract – the forms are attached as Annexes 1 and 2 to these Regulations.
  17. An electronic confirmation of the purchase is sent along with the Product. At the request of the Customer, a VAT invoice is issued. The Customer is obliged to provide complete data necessary for proper issuance of a VAT invoice:
    1. Name/Company,
    2. Address of residence/site,
    3. Tax ID number (for companies), PESEL number (individuals),
    4. Order number,
    5. Mailing address
  18. Each customer who registers and/or makes an order agrees to receive information related to the progress of the transaction, notifications of changes to these Terms and Conditions to the email address provided by the customer.
  19. Other information regarding the operation of the Service, as well as containing commercial information about new products or services of the Service, about promotions of the Service and promoting products of the Administrator’s partners will be sent only to those Customers who have given their consent.
  20. The order is fulfilled by providing the customer with access to the electronic product via teletransmission on the https://www.konecka.travel platform for the time specified in the order,
  21. The Administrator of the Website is not responsible for the Client’s failure to receive access to purchased electronic products for reasons attributable to the Client, including, in particular, when the Seller’s e-mail message containing access to purchased products on the www.monikajagustyn.pl platform is automatically marked as “spam” or the message does not reach the Client for reasons attributable to the provider of the Internet service used by the Client.
  22. The service is considered completed when the customer receives access data to the purchased products.

6 Terms and conditions of product delivery

  1. All products in the store are available electronically.
  2. The product is delivered immediately after the payment is credited.
  3. The product is sent to the customer by email to the email address provided in the order placement form.
  4. The product is available only for the use of the buyer. It is forbidden to reproduce it or share it with others.
  5. The customer has unlimited access to the product he purchased. Both through the link sent by email and the my orders tab available on the customer’s account (if he decided to create one).
  6. If, for reasons unknown, the product is not delivered to the specified email address within 24 hours, the customer is obliged to immediately inform the seller of the situation.
  7. If the e-mail address provided by the customer is incorrect and delivery of the product through it is not possible, the customer should contact the seller by e-mail as soon as possible to correct the data.

6 Complaints

  1. In terms of complaints, a Customer who is a Consumer or an entrepreneur with consumer rights may exercise the rights granted by the provisions of the Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93 as amended) and the Consumer Rights Act of May 30, 2014. In terms of complaints, a Customer who is a Consumer or an entrepreneur with consumer rights may exercise the rights granted by the provisions of the Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93 as amended) and the Consumer Rights Act of May 30, 2014 (Journal of Laws 2014 item . 827 of June 24, 2014).
  2. Complaints about ordered goods can be submitted via Facebook Fanpage using Chat.
  3. When filing a complaint, please provide the following data: the customer’s name, address, data allowing identification of the sale (e.g. login, order number, date of transaction), subject and reason for the complaint, contact information.
  4. The customer may not withdraw from the contract if the defect is immaterial or if the product is digital on an intangible medium.
  5. Claims submitted by the Customer will be considered within 14 days of their submission. Failure to make a statement within this period shall be considered an acknowledgment of the claims made by the Client.

7. final provisions and description of the possibility to use out-of-court ways of handling complaints and pursuing claims

  1. The provisions of these Regulations are not intended to exclude or limit any of the rights of the Customer who is also a Consumer to which he is entitled under mandatory provisions of law. In the event of any inconsistency between the provisions of these Terms and Conditions and the aforementioned regulations, those regulations shall prevail.
  2. In matters not regulated by these Regulations, the provisions of Polish law shall apply, including in particular the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014 item . 827 of June 24, 2014) and the Act of April 23, 1964. – Civil Code (Journal of Laws 1964 no. 16 item 93 as amended).
  3. Information on the possibility of using out-of-court procedures for handling complaints and pursuing claims by the Customer who is a consumer, as well as the rules of access to these procedures are available at the offices and on the websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:
    1. http://www.uokik.gov.pl/spory_konsumenckie.php;
    2. http://www.uokik.gov.pl/sprawy_indywidualne.php;
    3. http://www.uokik.gov.pl/wazne_adresy.php;
  4. The customer who is a consumer has, among other things, the following options for out-of-court means of handling complaints and claims:
    1. Permanent amicable consumer court operating at the Trade Inspection – the possibility of requesting the settlement of a dispute arising from the concluded Sales Agreement;
    2. The provincial inspector of the Trade Inspection may request the initiation of amicable mediation proceedings until the dispute between the customer and the store is resolved;
    3. county (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, the Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address porady@dlakonsumentow.pl
  5. According to the law – Article 38 (13) of the Law on Consumer Rights, a trader is exempt from the obligation to provide a return of a digital product or books purchased by the consumer, in connection with immediate access before 14 days (in the case of a digital product), and unpacking and use (in the case of books)

8 Right of withdrawal

The customer is obliged to return the product to the seller immediately, no later than within 14 calendar days from the date of withdrawal from the contract. The customer shall bear the direct costs of returning the product.

A customer who is a consumer who has concluded a remote contract may withdraw from the contract within 14 calendar days without stating a reason.

In the event of withdrawal from the contract, the consumer is materially liable only for the diminished value of the goods resulting from handling them in a manner other than necessary to assess their properties, characteristics and functionality. This situation applies in particular to the return of underwear.

The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the return of the product and the Customer’s statement of withdrawal from the contract, return to the Customer all payments made by the Customer, including the costs of delivery of the product (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest ordinary delivery method).

The seller shall refund payment for the goods as described:

When paying cash on delivery or by prepayment to your bank account to the account number provided in the form

When paying Przelewy24 to the Przelewy24 account from which the order was paid. If the Seller has not offered to collect the product from the Customer itself, it may withhold the refund of payments received from the Customer until it receives the product back.